Do you want to make a difference in the day-to-day customer experience while playing a key role between sales and operations? Then this could be the role for you!

As a Customer Service Representative at GAASCH PACKAGING, you are the central point of contact for our customers and manage their accounts from A to Z. You ensure that commercial agreements are carried out correctly and that customers can rely on a smooth, professional and reliable partnership.

You work closely with Sales, Logistics and other internal teams, actively contributing to an efficient organisation and strong customer relationships.

What you will do

Customer Management & Commercial Follow-up

• You manage customer accounts from A to Z and ensure accurate and consistent follow-up of all commercial agreements.
• You monitor pricing, delivery terms and contractual agreements, and identify and flag any deviations or risks in a timely manner.

Order Processing & Operational Follow-up

• You process and accurately follow up on orders in the ERP system, ensuring they are executed correctly and on time.
• You proactively keep customers informed about order status, delivery lead times and any changes.

Commercial Support

• You support the Sales team with quotations, forecast input and customer information.
• You actively contribute ideas to improve the customer journey and help make processes more efficient.

Customer Communication & Service

• You act as the first point of contact for customers and ensure professional, solution-oriented communication.
• You accurately register and follow up on customer questions and complaints, ensuring smooth internal coordination.

Internal Coordination

• You coordinate daily with Sales, Purchasing, Logistics, Finance and Quality to ensure that customer agreements are correctly implemented.
• You ensure that information is complete, accurate and up to date in CRM and ERP systems.

What you bring

• Bachelor’s degree or equivalent through experience.
• Experience in a B2B environment, ideally involving complex order and customer flows.
• Good knowledge of ERP and CRM systems.
• Strong administrative and organisational skills.
• Customer-oriented, communicative and solution-focused.
• You work accurately and in a structured manner while maintaining a clear overview.
• Team player with a proactive mindset.
• Fluent in Dutch, with a good command of French and English.
  

Why GAASCH PACKAGING?

• A versatile role at the intersection of sales and operations, with a direct impact on customer satisfaction.
• The opportunity to work in a dynamic and growing family-owned company with a strong focus on quality and collaboration.
• Plenty of room to take initiative and contribute to process improvements.
• An attractive salary package with additional benefits, 20 days of annual leave + 6 ADV days and a 39-hour working week.

About us

GAASCH PACKAGING is one of the founding members of Packaging Alliance Europe, a network of leading packaging distributors across Europe. With more than 115 years of experience, we combine sustainable products, technical expertise and excellent service to support our B2B customers with all their packaging projects. Innovation, collaboration and equal opportunities are at the heart of what we do.

Ready to apply?

Send us a message using the form below. We typically respond within 1–2 business days.